Privacy Policy

Nella Co. (“Nella Co.”, “we”, “us” or “our”) is a customer acquisition and marketing agency. This Privacy Policy explains how we collect, use, share and protect information when you visit our website or contact us.

Information you give us. When you fill out our contact form or reach out by phone or email, we may collect:

• Your name, email address and phone number
• Your company name and website
• Your monthly ad budget range, timeline to get started and services of interest
• Anything you include in your message

Information collected automatically. When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages visited, time spent on pages and the website that referred you.

Cookies and similar technologies. We may use cookies, pixels and similar technologies as described in the “Cookies” section below.

We use the information we collect to:

• Respond to your enquiries and book strategy calls
• Understand your business needs and prepare proposals
• Provide, manage and improve our services
• Understand how visitors use our website so we can improve it
• Measure and improve the performance of our own advertising
• Comply with legal obligations

We do not sell your personal information.

We use trusted third-party services to run our website and business. These may include:

• Advertising platforms such as Meta (Facebook and Instagram), Google, TikTok, YouTube and LinkedIn, which may use pixels or tags to measure ad performance and show relevant ads
• Analytics tools that help us understand website traffic and usage
• Website hosting, email and form-handling providers

These providers process information under their own privacy policies. We encourage you to review them to understand how they handle your data.

We only share personal information when needed to operate our business, including:

• With service providers who help us run our website and services, under appropriate confidentiality obligations
• When required by law, regulation or legal process
• To protect the rights, safety or property of Nella Co., our clients or others
• In connection with a business transfer, such as a merger or sale of assets

We take reasonable administrative, technical and physical measures to protect your information from loss, misuse and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. When it's no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw your consent or opt out of marketing communications
• Object to or restrict certain processing

To make a request, contact us using the details below. We may need to verify your identity before responding.

Cookies are small files stored on your device. We and our partners may use them to keep the website working, remember your preferences, understand how the site is used and measure advertising performance.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works. You can also manage ad preferences directly in your Meta, Google and other ad platform account settings.

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we'll change the “Last updated” date at the top of this page. Significant changes may also be highlighted on our website.